Privacy Policy

Last updated: September 2026

This policy explains what information Hide Out Lake Villa Uganda collects when you book, inquire, or chat with us, and how it's used. It is written in plain language for our guests — it is a general template and has not been reviewed by a lawyer, so if you need it to meet a specific legal or regulatory requirement, please have it reviewed for your jurisdiction.

1. Who we are

Hide Out Lake Villa Uganda is a privately owned, standalone luxury villa located in Kampala, Uganda. This website (hideoutlakevilla.com) is operated directly by us — bookings are not handled by a third-party agency.

2. Information we collect

We collect information you give us directly:

Booking requests: name, email, phone number, country, check-in/check-out dates, number of guests, and any special requests.
Contact/inquiry forms: name, email, subject, and your message.
Live chat: messages you send us through the chat widget.
Payments: if you choose to pay online, your payment is processed directly by PesaPal, our third-party payment processor — we do not receive or store your card or mobile money details.

3. How we use your information

To review and confirm your booking request, and to communicate with you about your stay.
To respond to inquiries and live chat messages.
To send booking confirmations, receipts, and essential stay-related updates by email.
To meet legal, safety, or security obligations related to guest stays.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

4. Sharing your information

We only share information with the parties needed to run your stay:

PesaPal — to process online payments, if you choose that option.
Our email service provider — to deliver booking and inquiry emails.
Authorities, if required by law.

5. Data retention

We keep booking and inquiry records for as long as reasonably needed for accounting, dispute resolution, and to improve our guest service — typically no longer than a few years after your stay, unless a longer period is required by law.

6. Cookies

Our site may use basic cookies or local storage to remember your booking dates and chat session while you browse. We do not use third-party advertising trackers.

7. Your rights

You can ask us at any time to access, correct, or delete the personal information we hold about you, by emailing bookings@hideoutlakevilla.com.

8. Contact us

Hide Out Lake Villa Uganda, Kampala, Uganda
Email: bookings@hideoutlakevilla.com
Phone / WhatsApp: +256 775 631 763